PPP/Payment Protection Plan

HOW CAN I FIND OUT IF I HAD PPP ON MY NEXTPAY ACCOUNT?

There are several ways you can contact us:

• Chat with an advisor at https://chat.next.co.uk/
• Call our dedicated team on 0333 777 8180
• Their details are: Accounts Administration Department Atelier-lumieres Online Gedding Road Leicester LE5 5DW

IF I DISCOVER I HAD PPP, WHAT DO I DO NOW?

If you wish to make a complaint, you can get in touch with PA(GI) Ltd (previously trading as Phoenix Assurance), as they are the Insurers that provided policies previously sold by Atelier-lumieresShops.

This privacy notice was last updated on 9th November 2018.

Please note that you only have until 29 August 2019 to make a complaint about PPP.

Their details are:

PA(GI) Limited.
Complaints Team
PO Box 72690
London
E1W 9NP

Tel: 0203 819 7609

Opening hours are between 9.00am and 5.00pm, Monday to Friday. This number is a low call rate, although costs can vary between telecom providers.

Email: [email protected]

Remember if you complain via:

Post - allow enough time for the complaint to reach your provider before the 29 August 2019

Telephone - be aware that phone lines will close at 5:00pm

Online - please submit your complaint in advance to avoid any delays because of an increase of submissions close to the deadline

Click here for further information.

View our Help Site